Do you have a question about your Jaxero purchase? We’ve gathered answers to the most frequently asked questions. If you can’t find yours here, please contact us at support@jaxero.com
1. How do I place an order with Jaxero?
Ordering is simple:
- Browse our product selection and choose the item you wish to purchase.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping and payment information, then confirm your order.
- Once your order is placed, you will receive a confirmation email.
2. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options like PayPal. All transactions are processed securely to protect your personal and financial information.
3. What are the delivery times?
We process orders within 1 to 2 business days. Estimated delivery times in the United States are as follows:
- Standard Shipping: 7 to 14 business days
For more information, please see our Shipping Policy.
4. Can I track my order?
Absolutely! Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this number to track the status of your delivery at any time.
5. What is your return and refund policy?
We accept returns within 30 days of receiving your order. Items must be:
- Unused
- In their original condition and packaging
- Accompanied by proof of purchase
Refunds will be issued to the original payment method after your return has been processed. For more information, see our Return and Refund Policy.
6. Do you ship internationally?
We currently only ship to the United States. However, we’re working to expand our shipping options soon; stay tuned!
7. What should I do if I receive a damaged or incorrect item?
We apologize for the inconvenience. Please contact us at support@jaxero.com with your order number and clear photos of the issue. Our team will resolve it as quickly as possible.
8. Are your products made of genuine leather?
Yes, our leather goods are made from high-quality materials, designed to combine durability and style. Detailed information about the materials is available in each product description.
9. Do you offer any discounts or promotions?
Yes! We regularly offer promotions and special offers. Subscribe to our newsletter or follow us on social media to be informed of our exclusive offers.
10. How do I contact customer service?
You can contact our support team in two ways:
Email: support@jaxero.com
Phone: (760) 762-8748
Business Hours (EST):
Monday to Friday: 9 AM to 6 PM
Saturday: 10 AM to 4 PM