We’ve compiled answers to the most common questions about shopping at Jaxero. If you don’t find your question here, feel free to reach out to us at support@jaxero.com.
1. How do I place an order on Jaxero?
To place an order:
- Browse our products and select the item you’d like to purchase.
- Click “Add to Cart” and proceed to checkout.
- Fill in your shipping and payment details and confirm your order.
You’ll receive a confirmation email once your order is placed successfully.
2. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment methods like PayPal. All transactions are processed securely to protect your information.
3. How long will it take to receive my order?
Orders are processed within 1-2 business days. Delivery times vary based on your location:
- Within the USA: 7-14 business days.
- For detailed information, refer to our Shipping Policy.
4. Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information. Use the tracking number provided to monitor your shipment.
5. What is your return and refund policy?
We accept returns within 30 days of receipt. Items must be unused, in their original condition, and include proof of purchase. Refunds will be issued to your original payment method after the return is processed. Visit our Refund and Return Policy for more details.
6. Do you ship internationally?
Currently, Jaxero ships only within the USA. We aim to expand our shipping locations soon—stay tuned!
7. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please email us at support@jaxero.com with your order number and photos of the issue. We’ll resolve it promptly.
8. Are your products genuine leather?
Yes, all our leather products are crafted with premium materials to ensure durability and style. Each product description provides detailed material information.
9. Do you offer discounts or promotions?
Yes, we occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media for updates and exclusive offers.
10. How do I contact customer support?
You can contact us via email at support@jaxero.com or call us at (123) 456-7890 during our business hours:
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 4:00 PM (EST)