Shipping Policy
At Jaxero, we make every effort to ensure your order is delivered to you as quickly and safely as possible. Please review the information below to understand how our shipping process works.
1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday), excluding weekends and holidays. You will receive a confirmation email once your order is placed, followed by a shipping confirmation email once your package has been shipped.
2. Transit Time
- Transit Time: 1 to 3 business days
- Delivery Days: Monday to Friday
Transit time is the time elapsed between the shipment of the package and its arrival at your home. Please note that delivery times may vary depending on your delivery address and the carrier’s operations.
3. Shipping Time
- Shipping time: 4 to 8 business days
- Delivery days: Monday to Friday
Shipping time is the total time elapsed between placing the order and its delivery to your home. It includes processing time and delivery time.
4. Shipping Locations
Currently, we only ship orders to the United States. We are working to expand our delivery network and hope to serve our international customers soon.
5. Shipping Fees
Shipping fees are calculated at checkout based on your order total and delivery location. We occasionally offer promotions with free shipping; be sure to subscribe to our newsletter to stay up-to-date with the latest news.
6. Track Your Order
Once your order has shipped, you will receive an email with a tracking number and carrier information. You can use this information to track your shipment in real time.
7. Delays and Exceptions
While we do our best to ensure prompt delivery, factors beyond our control may cause delays, such as weather conditions, holiday delays, or carrier issues. We appreciate your patience in these cases.
8. Incorrect or Incomplete Address
Please verify your shipping address before finalizing your order. Jaxero is not responsible for delayed, lost, or returned orders due to incorrect or incomplete delivery information provided by the customer.
Contact Us
For any questions or concerns regarding your delivery, please do not hesitate to contact our support team:
Email: support@jaxero.com
Phone: (760) 762-8748
Address: 2nd Street Dorm, Cooper Square, New York, NY 10003, USA
We appreciate your business and look forward to delivering an exceptional product directly to your door.