Welcome to Jaxero! We aim to ensure a seamless and enjoyable shopping experience. Please read our shipping and returns policy for more details.
1. Shipping Policy
At Jaxero, we strive to process and deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy:
Order Processing
- All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has shipped, you will receive an email with tracking information.
Shipping Methods and Delivery Times
- We offer Standard Shipping and Expedited Shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Shipping times may vary depending on the shipping carrier, weather, and other factors.
Shipping Fees
- Shipping costs are calculated during checkout based on your order size, weight, and delivery location.
- Free standard shipping is available for orders over $100 within the United States.
International Shipping
- At this time, we ship only to the United States. We plan to expand international shipping options in the future.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order and delivery status.
Address Accuracy
- Please double-check your shipping address during checkout. We are not responsible for delayed or lost packages due to incorrect address information.
Order Issues or Damages
- If your order arrives damaged, please reach out to our customer service team at support@jaxero.com immediately. We will work with you to resolve the issue.
2. Return & Exchange Policy
We want you to love your purchase. If for any reason you are not completely satisfied, our return and exchange policy is outlined below:
Eligibility for Returns
- You can return or exchange items within 14 days of receiving your order.
- To be eligible for a return, the item must be in new, unworn, and unused condition, with all original tags and packaging intact.
Return Process
- To initiate a return or exchange, please contact us at support@jaxero.com. Provide your order number and the reason for the return.
- Once we receive your return request, we will provide you with instructions on how to return your item. Please note, return shipping costs are the responsibility of the customer, unless the item was damaged or defective.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5-7 business days.
Exchanges
- We accept exchanges for the same item in a different size or color, subject to availability.
- If you wish to exchange an item, please contact us at support@jaxero.com for instructions.
Non-returnable Items
- Final sale items (such as discounted or clearance products) cannot be returned or exchanged.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at support@jaxero.com with photos of the damage. We will assist you in exchanging the item or providing a full refund.
3. Contact Us
If you have any questions regarding our shipping and returns policy, please don’t hesitate to contact us:
Email: support@jaxero.com
Address: Cooper Square, New York, NY 10003, USA, 2nd Street Dorm.